Terms and Conditions

Terms and Conditions The following terms and conditions apply to all transactions on our online shop: www.glassfittingsuk.co.uk and offline (Mail/Telephone/Fax Order).

The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights.

To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

All orders are subject to acceptance and to availability of the goods ordered: Glass Fittings UK is entitled to refuse any order placed by you.


"Business Customer" means a customer who is not a Consumer.

"Consumer" means an individual who is not acting for the purposes of his or her business or profession.

"Glass Fittings UK" or "Glassfittingsuk.co.uk" means Glass Fittings UK also referred to as "we" or "us" in these terms and conditions.

"Catalogue" means the catalogue of products and services offered by Glass Fittings UK.

"Force Majeure" means any cause affecting the performance by Glass Fittings UK of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.

"Normal Working Hours" means 9 am to 5 pm on a Working Day / Business Day.

"Working Day / Business Day" means Monday to Friday, excluding Bank or other Public holidays.

General All quotations made and orders accepted are subject to our Conditions of Sale and no alterations to these conditions shall take effect unless confirmed by us in writing.

All enquiries regarding the order must be raised within 14 days of despatch, and we are unable to deal with any enquiry after that period.

Validity Quotations and prices are subject to withdrawal or alteration in whole or in part at any time.

Unless otherwise stated by us in writing, quotations are open for acceptance within 30 days of the date thereof. Prices Unless otherwise specified in quotations, our prices, subject to errors and omissions, include for supply only of the items specified. Prices charged will be those ruling at the date of despatch.

We reserve the right to change prices and / or specifications at any time without prior notice.

All prices are exclusive of VAT, which will be charged as applicable. Order value based discount are available upon request. Carriage Carriage costs will be charged in full on all deliveries unless previously agreed.

Delivery Delivery dates are given in good faith but the seller accepts no responsibility for failure to deliver on any given date.

Damage/Loss in Transit Claims for non delivery, shortages and damages must be notified to the seller in writing within 7 days of despatch.

Retention of Title All goods remain the property of GLASS FITTINGS UK until payment in full has been received and cleared.

Payment - Goods will be despatched only on cash against proforma invoice, unless a credit account has been agreed in advance.

Return Policy - You may return your order at any time within 14 days of receipt of the Product(s) and receive a refund of the price paid excluding shipping cost.

You must communicate such cancellation and return the Product(s)to us by emailing us at sales@glassfittingsuk.co.uk with the invoice number. After receiving confirmation email from us, then you can return the Product(s)to us at your cost.

All goods must be returned in perfect condition before we can issue a refund. All spider fittings range and handrail fittings products are excluded from the return policy, these products are made to order, therefore, we do not offer refund unless they are of unsatisfactory quality.

Guarantee The extent of our liability in connection with component parts and equipment is limited to the extent of the guarantee given by the manufacturer of that part. Responsibility is limited to the repair or replacement of the unit or part thereof and in no case are we to be liable for the consequential loss or damage.

Our responsibility under the clause shall cease if: a)The customer has not paid in full invoices for goods supplied by us within the time stipulated by these conditions; b)Our representatives are denied full and free right of access to the goods; c)The customer permits persons other than our employees or agents or these approved or authorised by us to effect any replacement of parts to the goods; d)The customer has not properly maintained the goods; e) The customer uses any spare parts or replacements not manufactured by or on behalf of us, and supplied by us. Third Party Liability We shall not be responsible for damage, injury or loss of any kind whatsoever to any property or persons however arising from the use of goods or otherwise in connection with the installation. Nor shall we be responsible for any additional risks, which the customer's insurance company may consider to have been undertaken by reason of the delivery, installation or use of the goods supplied.

Disclaimer If by reason of any circumstances whatsoever beyond our control, including (but without prejudice to the generality of the foregoing) War, Riots, Civil Commotion, Strikes, Lockouts, Fire, Explosions, Requisitions, and acts of God, we shall be unable to deliver any goods, we reserve the right to cancel the contract in respect of the goods being affected, and the contractual obligations in respect of these goods shall be wholly discharged. In as much as we have no control over the final use to which goods supplied by us be put, we therefore do not warrant the goods will be fit for any particular purpose. So far as statute permits and other express or implied term, condition or warranty, whether arising under statute or otherwise, as to the fitness, suitability, quality conditions correspondence with description or sample or merchantability of the goods is hereby expressly excluded from the Contract terms.

Please Note: It is expressly understood that any technical advice furnished by us and technical drawings on the website with reference to the use of goods are given without charge and we assume no obligation or liability for the advice given or results obtained, all such advice and drawings being given and accepted at your own risk. We recommend you plan your glass cut-out procedure after receiving and checking the products.

Legal Construction The contract shall in all respects be constructed and operated as an English contract and in conformity with English law.

Data Protection Act 1998 We may transfer information about you to our bankers / financiers for the purposes of providing services and for the following purposes: obtaining credit insurance, making credit reference agency searches, credit control, assessment and analysis (including credit scoring, market, product and statistical analysis),securitisation and protecting our interest. We will provide you with details of our bankers / financiers and that of any credit reference agencies use on request.

ALL BUSINESS IS TRANSACTED UNDER OUR STANDARD TRADING TERMS AND CONDITIONS These terms and conditions are subject to change at any time without prior notice to you.